Welcome to PitchFit. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Please read it before using the Service or submitting any personal information. By using PitchFit, you agree to the practices described here.
Information you provide. When you create an account or contact us, we collect information such as your name and email address.
Training and usage data. To power your adaptive plan and track progress, we record your test results, training sessions, streaks, scores, and how you interact with the Service.
Payment information. When you purchase a Subscription, payment is handled by our payment processor, Stripe. We do not store your full card details on our servers; we receive limited information such as the status of a transaction and the last digits of your card.
Technical data. We automatically collect information such as browser type, operating system, device information, approximate location (country level), and usage patterns to operate and improve the Service.
We use your information to provide, personalize, and maintain the Service, including your adaptive training plan; to process payments, manage Subscriptions, and handle refund requests; to send you account, transactional, and service-related emails; to improve our features and user experience; to detect, prevent, and address fraud, abuse, or security issues; and to comply with our legal obligations.
We use cookies and similar technologies for essential functions (such as your sign-in session and remembering your consent choice) and, where you allow it, for analytics and advertising. Full details, including how to accept or refuse non-essential cookies, are in our Cookie Policy.
We do not sell your personal information. We share information only with service providers who help us operate the Service, and only as needed for them to perform their work. These include Stripe (payment processing), SendGrid (transactional and account emails), our hosting and infrastructure providers, and the analytics and advertising providers described in our Cookie Policy.
We may also disclose information to governmental agencies or other companies assisting us when permitted or required by law, or to protect against or investigate fraud or unauthorized transactions. Information shared for fraud prevention is not provided for marketing purposes.
Your personally identifiable information is kept secure. Only authorized personnel, agents, and contractors (who have agreed to keep information secure and confidential) have access to it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing — including withdrawing your cookie consent at any time. To exercise any of these rights, contact us using the details below. Where local data-protection laws grant you additional rights, those laws prevail to the extent they apply.
The Service is not directed to children under the age required by applicable law to consent to data processing. We do not knowingly collect personal information from such children. If you believe a child has provided us with personal information, please contact us so we can remove it.
We operate internationally, and your information may be processed and stored in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
If you have any questions, concerns, or comments about this Privacy Policy, please contact us at [email protected].
We reserve the right to make changes to this policy. Any changes to this policy will be posted on this page with an updated date.